Shipping policy

Last updated: December 3, 2025

Processing Times

All herbal products are handcrafted in small batches. Please allow 3-15 days (depending on purchased product) for your order to be processed before it ships. Processing time does not include weekends or holidays.

If there are any delays due to high order volume, ingredient shortages, or unforeseen circumstances, you will be notified by email.

Please note: Delivery times are estimates and may vary due to carrier delays outside of our control.

Order Tracking

Once your order has shipped, you will receive a confirmation email with a tracking number. Please allow 24–48 hours for tracking information to update.

Shipping Restrictions

Some herbal products may have restrictions depending on your region’s regulations. If we are unable to ship an item to your location, we will notify you and issue a refund.

Lost, Damaged, or Delayed Packages

We are not responsible for:

• Packages lost or delayed due to carrier issues

• Incorrect addresses provided at checkout

• Weather-related delays

If your package arrives damaged, please contact us within 48 hours with photos so we can assist you with a replacement or claim.

International Duties & Taxes

International customers are responsible for any customs fees, duties, or taxes required by their country.

Address Changes

If you entered an incorrect address, please contact us immediately. Once an order has been processed or shipped, we cannot modify the address.